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Refund Resend Return Policy

marketingmall.site will make Refund, Resend, or Accept the Return for any of the following cases:

1. Delayed Orders: Orders Not Found, In transit, Pending, Expired with more than 45days (counting from the date you send the payment to marketingmall.site) for the USA and 60 days for rest of the world. The above item no longer applies to the following situations: the shipment was prevented or delayed in whole or in part by reason of force majeure such as epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow. marketingmall will not be liable for the delayed shipment of the orders. However, marketingmall will notify you by : Email within 5 days. if:

– A customer has sent complain (Through PayPal Dispute or other Gateway, e-mail, etc.)

– You have checked the tracking number and it doesn’t show any move or information.

– Sometimes, the order had arrived at the nearest office to you and make it pending delivery because of the incorrect or unclear address. You will need to go to the post office for delivery.

2. Delivered Orders: If any orders had been delivered within maximum delivery time and more than 38 days COMPLETED status + 7days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 45 days),  You will not be allowed to open dispute anymore.

For wholesale orders had been delivered within maximum delivery time and more than 14days COMPLETED status + 7days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 21 days),  You will not be allowed to open dispute anymore.

3. Damaged Orders: marketingmall.site will provide a full refund/replacement if:

– Orders arrived damaged.

– Order arrived damaged but you don’t want the replacement to be sent.

– For electronic products, you should open the dispute in 7 days after received.

– For ordinary products, you should open the dispute in 3 days after received.

– Photos of the damaged item to prove damage.

>> The products might need to be returned to marketingmall if our Dispute Operation Team asks for a return .

4. Bad Quality: marketingmall.site will check most of the items before shipping them out, but sometimes customer’s still complain about products received.

– Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.

– For electronic products, you should open the dispute in 7 days after received.

– For ordinary products, you should open the dispute in 3 days after received.

– Photos of the items received to prove imperfections.

>> The products might need to be returned to marketingmall if our Dispute Operation Team asks for a return

>> For parts missing, marketingmall only accepts resend it instead of the full refund.

5. Delivery Countries Limits: Because of international shipping method ability limits, some of the shipping countries is pretty hard to be delivered.

marketingmall will not accept any dispute about delivery once order dispatched if ship to countries below:

<<Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay>>

You can still open a dispute with reasons except for delivery as usual.

– Photos of the items received to prove the complaints.

6. Shipping Method Limits: Some shipping methods will be untrackable when orders arrived at some Countries, State, City, marketingmall will not accept any dispute

Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.

As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.

You can still open a dispute with reasons except for delivery as usual.

– Photos of the items received to prove the complaints.

7. The Dispute Which is not marketingmall Faults: marketingmall will not accept any disputes that customerreceived with reasons as below, because the description is defined by marketingmall and will ship the correct products that most of customers like it, and also it is approved by marketingmall.

– The buyer does not like it.

– The description is not real.

– Products smell unusual.

– The customer ordered the wrong items or SKU.

– The shipping address provided incorrectly.

8. Products Returned to marketingmall Warehouse: 

– Normally marketingmall will not suggest returning products to our warehouse, because the international shipping is high and take at least 3 months to arrive marketingmall China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way. we do not you to return the products to marketingmall USA Warehouse. marketingmall USA Warehouse does not accept returns.

marketingmall can accept the returns and put the products to your private inventory once we received it in marketingmall China warehouses.

If you indeed we want you to return the products Please note marketingmall will only put the products to your inventory and will not refund for it. This private inventory will be automatically used and reduce the product cost for your next order.

9. Orders Cancellation: 

– POD orders can not be cancelled anytime, since it is customized made.

– Private inventory orders can not be cancelled once marketingmall made the purchase to the factory for you.

– Wholesale orders can not be cancelled once marketingmall made the purchase to the factory for yo